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How can I set up a report to show which accounts, with active gold or silver level contracts, have not had a case created within the last 90 days?

I have tried different variations of filters and cross filters but the data isn't quite right. I might be missing something simple.

The report is needed because all accounts, with an active gold or silver level contract, need to be contacted at least once every 90 days. We need to see which accounts have not been contacted within the last 90 days, so we can reach out. 

Can I segment/restrict/filter who is available as a record owner for a Case? 

I want to configuration multiple departments to use Cases using different processes.  I've segmented most of their processes using Permissions, record types and page layouts, but I need to limit who can be assigned as an owner to the different department processes. I'm trying to limit what Users a supervisor would be able to see when attempting to reassign Cases specific to their department.  Can I limit/restrict the available Users to a specific Profile or Group with a validation rule? 

Thanks in advance for your response. 

#Service Cloud  #Validation

Hey all, I'm in a demo org (SDO from the partner learning camp) and trying to get to Workspaces in experience cloud to get to the administration workspace. When I do, I'm sent to a login page for the community and logging in doesn't work. If I use my internal system admin user, it says that user doesn't exist. 

I've followed this article:

How do I transfer another user's dashboard to my account? I have admin rights to Salesforce and access to the user's account. Thanks 

I'm working on the 4th unit for "Field Service Scheduling > Update a Schedule"... I did the previous 3 units in 2022, and I no longer have the playground I used. Can I just use any playground for this? References Ursa Major. 

#Trailhead Challenges

In an FSC Insurance scratc org with source tracking auto-enabled (and working for everything else), the command `sf project retrieve start -o aliasname` doesn't notice I've made changes to an Omniscript Data Mapper. 

If I instead use --metadata to specify the DM, it's retrieved and git shows the changes. 

Is anyone else having this issue?

Hi All, 

I have removed all link to the Sample team created prior. Deleted Product Tags, work items, Removed Epic reference and all. Now creating new team named Sample again getting below exception. 

"Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Team name "Sample" was used by null Team in the past, please select a different Name: []" How to address this? 

Im currently on the flow builder trailhead and I can't see name or toggle in the list of inputs in components in my screen flow. Picklist is there but not the other required options.