Feed

I am receving this error when I try to create the Service Agentforce does anybody know maybe what is missing, I am wondering why is asking for the Business Division? Do I need to have an Agent user created or is automatically created after?  

Hello, I was scheduled to give my 1st certification test today. It was Salesforce Certified Admin. The exam was fine for the first 30 minutes and then it was paused and I was asked to perform these tasks - show my room, speak into mic and so on. I did all that but then suddenly the exam was suspended. I had gotten just 2 alerts and that too because I was thinking and my eyes glazed over. Please suggest what am I to do next since this exam was paid with with a voucher.  

I also had some persisting issues with my mic,

. Please suggest. 

On April 22, 2024, Mulesoft notified customers they needed to patch their systems because of a vulnerability. 

That notice included the advice,  

"Following security best practices, we will disclose additional information about this vulnerability the week of June 1, 2024, after all Mule 4 applications have had adequate time to patch their instances." 

Did anyone get a notice of the vulnerability or know where to find the notice online?

What is the vs code extension do I need to install for make automatic indentation at my Apex code? Also what is the shortcut?

I woul like to insert a RowCase called auditor__c in a Custom Object Called Job__c. 

How can I do this in Lightning Experience?

Build a flex prompt  

getting the same error when i build a prompt template that i can't find the experience 

but it's added and i can see it.  ive done it twice now in two diff environments.  

At first I used a code from google, which was using SessionID for authentication. It was working smooth when called from Anonymous window but when I used it in the LWC Controller class as a method, it was throwing Invalid Session ID error. After a little chatgpt and googling I found that's supposed to happen and I had to use the Named Credentials. To use the Named Credentials I needed to have the Auth. Provider and for that I needed to have the Connected App.  

There was one existing Auth. Provider which had my org's url in the auth and token provider but when I used it in my new named credentials, it throwed some error, I am guessing its because the Auth. Provider didn't had any callback url, so that's why the named credential could not authorize using it.  

Let me know if there's a way I can use that Auth. Provider directly in my Apex code for this.  

Currently, I am using the named credentials created by me, to create the reports.  

Please let me know if there's any workaround so I don't have to create all these. 

Any help is appreciated, Thanks! 

Here's how it looks right now

        String endpoint = 'callout:MyOrgAPI/services/data/v64.0/analytics/reports';
        HttpRequest req = new HttpRequest();
        req.setEndpoint(endpoint);
        req.setMethod('POST');
        req.setTimeout(20000);
        req.setHeader('Content-Type', 'application/json'); 
        req.setBody(reqBody);
        Http http = new Http();
        HTTPResponse res = http.send(req);

#API  #Integration  #Reports

Hey all! I’m a Salesforce Admin at a SaaS company, and we’re trying to make a decision on how to handle returning customers who were previously churned. It doesn’t happen super often, but we’ve had a few customers come back recently and it’s raising some questions. 

The main issue, is we integrate with other solutions (Intacct/Adaptive Planning) for financial and forecasting. A new Intacct ID is required when they return, which makes it cleaner

to create a brand new Account in Salesforce. On the other hand, I don’t love duplicating Accounts because we lose historical context in the CRM, and it can get messy for our Sales, CS, and Support teams. 

I’m wondering how others handle this — reopen or create new? 

Here’s the options we're considering:

Option 1: Reopen the old Account

• Pros: Keeps CRM clean, retains full history, no confusion in reporting
• Cons: Can cause confusion with financial/forecast planning integrations

Option 2: Create a new Account

• Pros: Clean slate for integrations, financial and planning teams prefer this
• Cons: Duplication in CRM, harder to trace lifecycle, need to relink Contacts/Cases/etc.

Possible Hybrid Approach:

• New Account gets created
• We link it back to the original via a custom lookup
• Copy data onto the new account with apex/flows to ensure data cleanliness

Curious to hear how others handle this in integrated orgs. If you’ve dealt with this before, what worked for you? Any suggestions or best practices to share with this use case? Thanks in advance! #Salesforce Admin #Sales Cloud #Data Management

I am working on a screen flow and it has got some grids/templates/request type so that the users can click on that and then when they enter and submit case is created at the back end so I want to remove a couple of the template/grid/request type so I deactivated that from object>fiekds and relationships> deactivate that specific template its showing deactivated still visible in the screen flow. Would appreciate if you can suggest how to fix this error.