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Hello, 

I built a flow triggered by a button: a user clicks on the button when s/he wants to be notified a case closes.  

The Wait element is supposed to wait until the Case closes but when the status of the case changes (before closure), the wait element resumes and sends the notification. 

I tried various combination but I don't know where it is going wrong, as everything works well in debug mode. Also, I am talking about cases which were never closed before. 

Would someone be able to point me in the right direction? 

These are my tests: 

And the resume event part: 

Thanks in advance! 

お世話になります。 

表題の件、SandboxでExperienceサイトで外部ユーザにレポートリスト、レポート詳細が表示されなくなりました。 

対象のレポートフォルダにはアクセス権がありますが、レポートフォルダのリンクをクリックすると 

エラーとなってしまい自動でホーム画面に遷移してしまいます。 

ちなみにホーム画面にはダッシュボードを表示しており、そのグラフからレポートを表示しようとすると問題なく開けます。 

また上記の設定は本番環境と同様で、本番環境では今のところ問題なくレポートが表示できました。 

これはSummer’25リリースによる影響でしょうか？ 

Sandboxでのレポートフォルダ共有設定は下記です。 

We have users who aren't syncing properly between Amazon Connect and Omni Supervisor. They may show as offline (or missed) in Amazon Connect but are available for voice in Omni Channel. There doesn't appear to be any consistency between users who don't get synced. Has anyone experienced this?

I was working on completing this training when I came across an error message. It does not seem to allow you to complete the steps. To recreate do the following:    Create a new trailhead.  Open App Launcher, enter Playground Starter.  Install Packages, 04t3k000000bHJEAA2 and 04t6g000002RSR7AAO for All Users.  Click Setup Wheel  Search In-App Guidance  Click Add  Click App Launcher, enter sales and select Sales Console  Select Single Prompt, Next  Select Targeted Prompt  Scroll to Prompt Position and click Targeting Mode  Click the question mark in the global header.  Choose a color  Choose light or dark  Click Next  For Title, enter "Get Help Anywhere in the Console App" - error should pop up.    Attached is screenshot of error message.    Error Message text -   TypeError: o.setCustomValidity is not a function throws at https://cunning-narwhal-7dvq4b-dev-ed.trailblaze.lightning.force.com/auraFW/javascript/c1ItM3NYNWFUOE5oQkUwZk1sYW1vQWg5TGxiTHU3MEQ5RnBMM0VzVXc1cmcxMS4zMjc2OC4z/aura_prod.js line 322 > eval:1:53566     Any help is appreciated, trying to complete my Admin Beginner badge.  

Sorry to ask this again but the documentation is unclear on this. I want to prevent the supervisor from being able to 'Listen In' to calls. I have disabled the 'Real time contact monitoring' and 'Real time contact Barge In' from the AWS security profile of users who have custom security profile. The Enhanced Monitoring permission on the console remains enabled for business reasons.

My issue here is: I have a flow that creates a New Case in SF when an email comes in. Sometimes, these emails are automatic responses that occur when a recipient is out of office. I want to filter out the emails that come in by setting a filter that excludes "Subjects" that contain "Automatic Response". I've tried this numerous ways but nothing seems to be working. Can someone provide some insight here? It would be greatly appreciated. 

(See photos of the flow attached for reference)  #Salesforce Admin #Salesforce Developer #Flow

So, I am curious, I am using Datafetcher to pull some records and showing that information into the Datatable component.  However, when viewing the information in the Datatable component, it's only showing the record ID of a related record, instead of the name.  I wrote Datafetcher to pull the actual name, so I am wondering if the issue is with the Datatable component or datafetcher, see my code below. 

"SELECT Id,Name,Course__r.Name,Training_Start_Date__c,Training_End_Date__c,Training_Location__r.Name FROM Class__c WHERE Type_of_Training__c = 'JumpStart' AND Training_Start_Date__c >= TODAY ORDER BY Training_Start_Date__c ASC" 

And here is a screen shot of the output 

Hi 

I have a checkbox formula field that becomes true when a certain date field value is equal to today's date. 

I also have a schedule flow that runs everyday against the object that contains the formula field. 

From my understanding, formula field are calculated at runtime when the user open the record. 

However, is it possible to use this formula in a Get Record element of the above flow as a condition in order to get the records based on the formula field value? 

Thank you in advance, 

Bests 

Hi all,    We have Service Cloud Voice w/Amazon Connect, alongside Digital Engagement to allow dual functionality of both calling and texting into the same phone number.    We have recently come across a question from our agents regarding the ability to send texts to customers that they are on the phone with. Scenario below:   

• Customer calls in; agent takes the call.
• Customer is on their way to an appointment with us; agent recognizes the person has not opted in to the phone number's channel, so we have to send our consent messaging first before back-and-forth text conversations can happen.
• We've created a custom flow that sends our consent messaging to the customer by way of creating a messaging user on the back-end, then the messaging session to send the consent piece, then leaves the messaging user as Opted Out until we receive a formal 'Yes' to opt them in.
• Since that consent message is the first and only message our agents are allowed to send until we receive consent from the customer, and phone calls take up 100% of the agent's capacity, even if the customer responds and opts in, the messaging session that is activated from that does not get routed to said agent until they are off the call.

My main question is, has anyone else handled a similar scenario to this? If so, what was your resolution. Do we need to adjust the phone call capacity to allow incoming SMS sessions to still be routed to the agent appropriately?    Thanks for any insight y'all can provide.

@* Service Cloud Voice * 

My company will be implementing MIAW (Messaging for In-App & Web) later this year.  In some of my discovery I am seeing that there are multiple transfer options: 

My team ideally wants us to only be able to list specific queues for specific agents (similar to how you can configure it with Chat Agent Configurations).  Is this possible in Messaging for In-App & Web?